{"id":7013,"date":"2026-05-11T08:48:23","date_gmt":"2026-05-11T08:48:23","guid":{"rendered":"http:\/\/62.233.124.245\/~soderbergtest1\/ireland\/?page_id=7013"},"modified":"2026-05-11T09:06:08","modified_gmt":"2026-05-11T09:06:08","slug":"complaints","status":"publish","type":"page","link":"http:\/\/62.233.124.245\/~soderbergtest1\/ireland\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t
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Complaints handling procedures for S\u00f6derberg & Partners Financial Planning (SPFP)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Main contact for complaints:<\/strong>
Thomas Dudley<\/p>

Contact details:<\/strong>
One Temple Quay
Temple Back East
Bristol, BS1 6DZ
United Kingdom<\/p>

Telephone:<\/strong> 0117 4635100<\/a>
E-mail: <\/strong>tom.dudley@soderbergpartners.com<\/a><\/p>

SPFP take care to maintain high standards of service. Where we become aware of client concerns or unease we give priority to resolving the matter as quickly as possible and that your concerns are handled fairly and within reasonable timescales.<\/p>

Upon receipt of a complaint, we\u2019ll do all we can to resolve your concerns within three business days, and confirm this to you in writing. If we cannot do this, we\u2019ll write to you, normally within five business days to acknowledge your complaint and to let you know when we expect to be able to issue a full response.<\/p>

A senior person who, where possible is independent of the case, will investigate your complaint. You\u2019ll be given their name and contact details.
When acknowledging your complaint, especially in the case of an oral complaint, we\u2019ll set out the nature of the complaint and may request further clarification if necessary. Your complaint will be investigated using our files together with reports from other parties if relevant. We may also write to you if further information is required. We\u2019ll keep you informed of the progress of the complaint investigation.<\/p>

After eight weeks, if a final response letter has not already been sent to you, you\u2019ll receive:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tA final response letter detailing our conclusions and resolution to the complaint. This letter will also confirm that if you remain dissatisfied with our final response, you may refer your complaint to the Financial Ombudsman Service (FOS) within six months of the date of our final response letter, otherwise you would lose this referral right. A copy of the FOS leaflet \u2018your complaint and the Ombudsman\u2019 will be enclosed, if not already supplied. You may also be able to take civil action. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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    or<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tA response that we are still not in a position to make a final response, giving the reasons for the further delay and indicating when we expect to be able to provide a final response. We\u2019ll also inform you that you may refer your complaint to the FOS if you are dissatisfied with the delay. A copy of the FOS leaflet \u2018your complaint and the Ombudsman\u2019 will be enclosed, if not already supplied. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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      Please bear in mind that if your complaint involves information from third parties some delays could be beyond our control. We\u2019ll however, pursue information on a regular basis.<\/p>

      In the event that we receive a complaint that is not about us, or our services, and assuming that we can identify the firm to whom the complaint should be addressed, we\u2019ll carry out the following action:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWe\u2019ll write to the firm concerned, explaining that we believe the complaint in question to be theirs, and suggesting that they contact you directly.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWe\u2019ll enclose a copy of your original complaint letter.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWe\u2019ll write to you, giving contact details of the relevant firm, and invite you to get in touch with them directly. We\u2019ll also provide you with a copy of the letter we send to the firm. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWe\u2019ll copy the new firm in on this letter.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Complaints handling procedures for S\u00f6derberg & Partners Financial Planning (SPFP) Main contact for complaints:Thomas Dudley Contact details:One Temple QuayTemple Back EastBristol, BS1 6DZUnited Kingdom Telephone: 0117 4635100E-mail: tom.dudley@soderbergpartners.com SPFP take care to maintain high standards of service. Where we become aware of client concerns or unease we give priority to resolving the matter as quickly […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7013","page","type-page","status-publish","hentry"],"yoast_head":"\nComplaints - Soderberg<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - Soderberg\" \/>\n<meta property=\"og:description\" content=\"Complaints handling procedures for S\u00f6derberg & Partners Financial Planning (SPFP) Main contact for complaints:Thomas Dudley Contact details:One Temple QuayTemple Back EastBristol, BS1 6DZUnited Kingdom Telephone: 0117 4635100E-mail: tom.dudley@soderbergpartners.com SPFP take care to maintain high standards of service. 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